Create Intercom Articles Feed

User Intent

"How do I sync Intercom Help Center articles? Show me Intercom Articles feed configuration."

Operation

SDK Method: createFeed() with FeedTypes.Intercom Auth: Intercom access token

---

Code Example (TypeScript)

import { Graphlit } from 'graphlit-client';
import { FeedTypes, FeedServiceTypes } from 'graphlit-client/dist/generated/graphql-types';

const graphlit = new Graphlit();

const feed = await graphlit.createFeed({
  name: 'Help Center',
  type: FeedTypes.Intercom,
  intercom: {
    type: FeedServiceTypes.IntercomArticles,
    accessToken: process.env.INTERCOM_TOKEN!,
    readLimit: 200,
  },
  // Optional: add workflow for content processing
  // workflow: { id: workflow.createWorkflow.id }
});

console.log(`Created Intercom Articles feed: ${feed.createFeed.id}`);

---

Configuration

type: FeedServiceTypes.IntercomArticles accessToken: Intercom access token readLimit: Number of articles to sync

---

Intercom Token Setup

1. Go to Intercom → Settings → Developers → Developer Hub

2. Create new app or select existing app

3. Configure OAuth scopes: Read articles

4. Generate access token

5. Set INTERCOM_TOKEN environment variable

---

What Gets Synced

• Help Center article titles and content

• Article collections and sections

• Article metadata (author, status, dates)

• Article URLs and translations

• Article statistics (views, reactions)

---

IntercomArticles vs IntercomTickets

Use IntercomArticles for:

• Help Center content

• Knowledge base articles

• Self-service documentation

• Product guides

• FAQ content

Use IntercomTickets for:

• Customer support conversations

• Support tickets

• User inquiries

• Chat transcripts

---

Use Cases

Product Documentation:

type: FeedServiceTypes.IntercomArticles

Customer Self-Service:

type: FeedServiceTypes.IntercomArticles,
readLimit: 500  // Large knowledge base

Multi-language Support:

// Intercom automatically includes article translations
type: FeedServiceTypes.IntercomArticles

---

Intercom API Scopes

Required OAuth scopes:

• Read articles - Access help center articles

• Read collections - Access article collections

Optional scopes:

• Read admins - Get article author info

• Read teams - Get team assignments

---

Related

• Intercom Tickets Feed - Support conversations

• Zendesk Articles - Zendesk knowledge base

• Notion Feed - Notion docs