> For the complete documentation index, see [llms.txt](https://docs.graphlit.dev/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.graphlit.dev/api-guides/use-cases/feeds/messaging/feed-create-intercom-articles.md).

# Create Intercom Articles Feed

## User Intent

"How do I sync Intercom Help Center articles? Show me Intercom Articles feed configuration."

## Operation

**SDK Method**: `createFeed()` with FeedTypes.Intercom\
**Auth**: Intercom access token

***

## Code Example (TypeScript)

```typescript
import { Graphlit } from 'graphlit-client';
import { FeedTypes, FeedServiceTypes } from 'graphlit-client/dist/generated/graphql-types';

const graphlit = new Graphlit();

const feed = await graphlit.createFeed({
  name: 'Help Center',
  type: FeedTypes.Intercom,
  intercom: {
    type: FeedServiceTypes.IntercomArticles,
    accessToken: process.env.INTERCOM_TOKEN!,
    readLimit: 200,
  },
  // Optional: add workflow for content processing
  // workflow: { id: workflow.createWorkflow.id }
});

console.log(`Created Intercom Articles feed: ${feed.createFeed.id}`);
```

***

## Configuration

**type**: `FeedServiceTypes.IntercomArticles`\
**accessToken**: Intercom access token\
**readLimit**: Number of articles to sync

***

## Intercom Token Setup

1. Go to Intercom → Settings → Developers → Developer Hub
2. Create new app or select existing app
3. Configure OAuth scopes: `Read articles`
4. Generate access token
5. Set `INTERCOM_TOKEN` environment variable

***

## What Gets Synced

* Help Center article titles and content
* Article collections and sections
* Article metadata (author, status, dates)
* Article URLs and translations
* Article statistics (views, reactions)

***

## IntercomArticles vs IntercomTickets

**Use IntercomArticles for:**

* Help Center content
* Knowledge base articles
* Self-service documentation
* Product guides
* FAQ content

**Use IntercomTickets for:**

* Customer support conversations
* Support tickets
* User inquiries
* Chat transcripts

***

## Use Cases

**Product Documentation**:

```typescript
type: FeedServiceTypes.IntercomArticles
```

**Customer Self-Service**:

```typescript
type: FeedServiceTypes.IntercomArticles,
readLimit: 500  // Large knowledge base
```

**Multi-language Support**:

```typescript
// Intercom automatically includes article translations
type: FeedServiceTypes.IntercomArticles
```

***

## Intercom API Scopes

Required OAuth scopes:

* `Read articles` - Access help center articles
* `Read collections` - Access article collections

Optional scopes:

* `Read admins` - Get article author info
* `Read teams` - Get team assignments

***

## Related

* [Intercom Tickets Feed](/api-guides/use-cases/feeds/messaging/feed-create-intercom.md) - Support conversations
* [Zendesk Articles](/api-guides/use-cases/feeds/project-management/feed-create-zendesk-articles.md) - Zendesk knowledge base
* [Notion Feed](/api-guides/use-cases/feeds/project-management/feed-create-notion.md) - Notion docs