> For the complete documentation index, see [llms.txt](https://docs.graphlit.dev/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.graphlit.dev/api-guides/use-cases/feeds/project-management/feed-create-zendesk-articles.md).

# Create Zendesk Articles Feed

## User Intent

"How do I sync Zendesk Help Center knowledge base articles? Show me Zendesk Articles feed configuration."

## Operation

**SDK Method**: `createFeed()` with FeedTypes.Zendesk\
**Auth**: API token

***

## Code Example (TypeScript)

```typescript
import { Graphlit } from 'graphlit-client';
import { FeedTypes, FeedServiceTypes } from 'graphlit-client/dist/generated/graphql-types';

const graphlit = new Graphlit();

const zendeskSubdomain = process.env.ZENDESK_SUBDOMAIN!;
const zendeskToken = process.env.ZENDESK_ACCESS_TOKEN!;

const feed = await graphlit.createFeed({
  name: 'Help Center Articles',
  type: FeedTypes.Zendesk,
  zendesk: {
    type: FeedServiceTypes.ZendeskArticles,
    subdomain: zendeskSubdomain,
    accessToken: zendeskToken,
    readLimit: 200,
  },
  // Optional: add workflow for content processing
  // workflow: { id: workflow.createWorkflow.id }
});

console.log(`Created Zendesk Articles feed: ${feed.createFeed.id}`);
```

***

## Configuration

**type**: `FeedServiceTypes.ZendeskArticles`\
**subdomain**: Zendesk subdomain (before `.zendesk.com`)\
**accessToken**: OAuth token or API token with read permissions\
**readLimit**: Number of articles to sync

***

## Zendesk API Token Setup

1. Zendesk Admin → Apps and integrations → API
2. Enable OAuth or token access
3. Create a client or generate a personal access token
4. Store `ZENDESK_SUBDOMAIN` and `ZENDESK_ACCESS_TOKEN` securely before creating the feed

***

## What Gets Synced

* Knowledge base article titles and content
* Article sections and categories
* Article metadata (author, dates, status)
* Article labels and tags
* Article comments (if public)

***

## ZendeskArticles vs ZendeskTickets

**Use ZendeskArticles for:**

* Help Center content
* Knowledge base articles
* Self-service documentation
* FAQ content
* User guides

**Use ZendeskTickets for:**

* Support tickets
* Customer inquiries
* Agent conversations
* Ticket threads

***

## Use Cases

**Customer Support Knowledge Base**:

```typescript
type: FeedServiceTypes.ZendeskArticles,
subdomain: 'support'
```

**Product Documentation**:

```typescript
type: FeedServiceTypes.ZendeskArticles,
subdomain: 'docs'
```

**FAQ Database**:

```typescript
type: FeedServiceTypes.ZendeskArticles,
subdomain: 'help'
```

***

## Related

* [Zendesk Tickets Feed](https://github.com/graphlit/graphlit-docs/blob/main/api-guides/use-cases/feeds/project-management/feed-create-zendesk.md) - Support tickets
* [Intercom Articles](/api-guides/use-cases/feeds/messaging/feed-create-intercom-articles.md) - Intercom knowledge base
* [Notion Feed](/api-guides/use-cases/feeds/project-management/feed-create-notion.md) - Notion documentation