Create Zendesk Articles Feed

User Intent

"How do I sync Zendesk Help Center knowledge base articles? Show me Zendesk Articles feed configuration."

Operation

SDK Method: createFeed() with FeedTypes.Zendesk Auth: API token

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Code Example (TypeScript)

import { Graphlit } from 'graphlit-client';
import { FeedTypes, FeedServiceTypes } from 'graphlit-client/dist/generated/graphql-types';

const graphlit = new Graphlit();

const zendeskSubdomain = process.env.ZENDESK_SUBDOMAIN!;
const zendeskToken = process.env.ZENDESK_ACCESS_TOKEN!;

const feed = await graphlit.createFeed({
  name: 'Help Center Articles',
  type: FeedTypes.Zendesk,
  zendesk: {
    type: FeedServiceTypes.ZendeskArticles,
    subdomain: zendeskSubdomain,
    accessToken: zendeskToken,
    readLimit: 200,
  },
  // Optional: add workflow for content processing
  // workflow: { id: workflow.createWorkflow.id }
});

console.log(`Created Zendesk Articles feed: ${feed.createFeed.id}`);

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Configuration

type: FeedServiceTypes.ZendeskArticles subdomain: Zendesk subdomain (before .zendesk.com) accessToken: OAuth token or API token with read permissions readLimit: Number of articles to sync

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Zendesk API Token Setup

1. Zendesk Admin → Apps and integrations → API

2. Enable OAuth or token access

3. Create a client or generate a personal access token

4. Store ZENDESK_SUBDOMAIN and ZENDESK_ACCESS_TOKEN securely before creating the feed

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What Gets Synced

• Knowledge base article titles and content

• Article sections and categories

• Article metadata (author, dates, status)

• Article labels and tags

• Article comments (if public)

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ZendeskArticles vs ZendeskTickets

Use ZendeskArticles for:

• Help Center content

• Knowledge base articles

• Self-service documentation

• FAQ content

• User guides

Use ZendeskTickets for:

• Support tickets

• Customer inquiries

• Agent conversations

• Ticket threads

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Use Cases

Customer Support Knowledge Base:

type: FeedServiceTypes.ZendeskArticles,
subdomain: 'support'

Product Documentation:

type: FeedServiceTypes.ZendeskArticles,
subdomain: 'docs'

FAQ Database:

type: FeedServiceTypes.ZendeskArticles,
subdomain: 'help'

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Related

• Zendesk Tickets Feed - Support tickets

• Intercom Articles - Intercom knowledge base

• Notion Feed - Notion documentation